Product refunds are possible, but must be avoided by all parties. As Mawum Shopping has the right to refund a product to a factory (which doesn’t supply the product(s) as specified in the orders contract), so too does our client have the right to refund the product(s) to Mawum Shopping, in case they are not in conformity with the original orders.

All monies paid for ordered product(s) refunded without replacements, must be remitted to the client in the event of product(s) refund, excluding all the costs of such a transaction. Because of the time, extra costs, administrative bottlenecks, bad faith and painstaking that go with this aftermath transaction, Mawum Shopping calls on all parties to review their order contracts thoroughly before implementation. It further calls for good faith in their execution.

For more information, call, send an e-mail or meet our customer services department.

This policy refers only to those interested in making an order through Mawum Shopping (our agency and brokery services). For orders from the individual supplier, contact the shop owner concerned.

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